Richard Bucker

Artificial Intelligence

Posted at — Sep 28, 2019

Watching that guy from China and Elon Musk talk about AI and I’m just pissed off. Consider that robots in manufacturing (AI or not) are taking a certain classification of job. Repetitive, dangerous, limited workforce. Now consider where god AI’s could be located. I think customer service including sales is where it’s at. The problem is that while an AI might answer the phone the rules that a CSR follows are getting more and more ridged. Gone are the days of real customer service. I say the future is bleak.