Everyone complains about terms and conditions in our desktop software and our web services etc. I happen to use trello, github, bitbucket and other free services regularly. So I cannot fault them for including topics like hold harmless when referring to the service, and security or availability of my data. But it’s a completely different matter when you pay for services like crashplan, Dropbox and iCloud. These are their primary function. One of these days I will need commit to reading more T&Cs.