Richard Bucker

SouthWest Airlines the friendly skies

Posted at — Jul 17, 2016

We were flying back from Seattle when a drunk passenger 2 rows behind my wife and kids went off on them as my 5 year-old was singing with her headphones on. He was sitting two rows behind her and had his headphones on. And although I was half a row ahead of her I was listening to a lecture and I could not hear her at all. In fact I could not hear him complain until it was over and he was heading back to his seat.We lodged a complaint with the flight crew and indicated that he had alcohol; who then gave him another vodka tonic.While the passenger might have paid for the drink it occurs to me that with random seating it is impossible to file a formal complaint because the seat number is insufficient information for anyone to do anything.