Richard Bucker

YTT or Hulu the breakdown

Posted at — Jun 20, 2019

The quick answer… hulu wins but not because it’s better… just less bad.. . .The life of a cord cutter….Last night we experienced an outage at Hulu. It was terribly frustrating because it’s probably been going on, intermittently, for a couple of days only the hulu app and the web app or customer service “don’t know and won’t tell”. So last night I did a deeper dive into YTT (YouTubeTV) and in my case it’s not a good match.The customer service person I was chatting with at YTT was very helpful. There is so much to know:- not all LIVE content will be available VOD (video on demand)- YTT is a proxy or passthru for the live content- VOD content is uploaded by the networks- LIVE and VOD as provided cannot skip commercials- only recorded shows can be skipped- if you jump into a live show you are supposed to be able to skip back to the start of the show but that did not work for me. But seems counter-intuitive if YTT is merely a proxy- YTT does not support Amazon Fire so if you have an older TV you are limited in the available appliances and some are better than others.- people have been reporting that YTT has been substituting VOD for their personal recordings and that means commercials.- YTT is limited to 3 devices. (needs clarification)The biggest non-starter is that I have a g-suite or domain account for our family. Unfortunately I cannot do a “family share” meaning that each family member cannot have their own interests and recording catalog.As for hulu I did not get any confirmation like I did from YTT, however, I imagine it works similarly in terms of the VOD and LIVE streaming… however,- I can jump into a live show and skip to the beginning- commercials on recorded shows are automatically skipped if you pay for commercial skip- hulu has plenty of device support including amazon file and roku.With hulu, like satellite TV, there are service disruptions.- the quality of their apps seems limited… when there is a system outage or service degradation they are not transparent. At least when Dish fails you just look for rain.- there are bugs like profile crossover where my wife’s profile is limited to the kids shows- I’m constantly being asked to login with a password even though the various devices are registered.- The user experience is just not thought out or professional.I think there is room for a new player but the cost for entry will be huge.